Privacy Policy — IMROSKA

At IMROSKA, we value your trust and are committed to protecting your personal data with the same care and attention that defines our creations.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through IMROSKA.

By using our Website or placing an order, you agree to the terms described below.

1. Data Controller

Your personal data is processed by:

IMROSKA SRL
Bucharest, Romania
Str. Despot Vodă nr. 38, Sector 2, 020652
Company No: J40/13089/2013
Email: office@imroska.com

2. Information We Collect

We collect only the information necessary to provide you with a seamless shopping experience.

Information you provide:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details and purchase history
• Messages sent to our team

Payment information:

Payments are securely processed through certified third-party providers. We do not store full card details.

Automatically collected data:

• IP address
• Device and browser information
• Pages visited and interaction behavior
• Cookies and similar technologies

3. How We Use Your Data

We use your personal data to:

• Process and deliver your orders
• Manage payments and invoices
• Provide customer support
• Handle returns and exchanges
• Keep you informed about your order
• Improve our Website and services
• Prevent fraud and ensure security
• Send updates and marketing communications (only with your consent)

4. Legal Basis for Processing

Your data is processed in accordance with the General Data Protection Regulation (GDPR), based on:

• Contractual necessity — to fulfill your order
• Legal obligations — such as tax and accounting requirements
• Legitimate interests — such as fraud prevention and service improvement
• Consent — for marketing communications, when explicitly given

You may withdraw your consent at any time by contacting us at office@imroska.com.

5. Data Retention

We retain personal data only for as long as necessary:

• Order and invoice records: up to 10 years (legal obligation)
• Customer support communications: up to 3 years
• Marketing data: until consent is withdrawn
• Analytics data: up to 26 months

6. Sharing Your Data

We do not sell or rent your personal data.

We only share information with trusted partners when necessary:

• Payment processors (secure transactions)
• Courier and delivery services (order fulfillment)
• IT and hosting providers (Website operation)
• Legal or tax authorities (when required by law)

All partners are contractually bound to protect your data.

7. Cookies

We use cookies to enhance your browsing experience, remember preferences, analyze traffic, and improve our Website.

You may disable cookies at any time through your browser settings, however some features may not function properly.

8. Your Rights Under GDPR

You have full control over your personal data and may exercise the following rights:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

You also have the right to file a complaint with the Romanian supervisory authority:

ANSPDCP

9. Data Security

We take data protection seriously and apply appropriate technical and organizational measures to safeguard your information.

While we strive to protect your data, no online system is completely immune to risk.

10. International Transfers

If you access our Website from outside Romania, your data may be processed in countries where our partners operate. In all cases, we ensure adequate protection in line with GDPR requirements.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

12. Third-Party Links

Our Website may include links to external sites. We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date.

14. Contact

For any questions regarding your personal data, please contact us:

Email: office@imroska.com
Website: IMROSKA